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Customer Service & Contact
Contact and Bankinfo
| Yogashop B.V. Breitnerstraat 10 5611 TV Eindhoven |
KvK: 59594403 BTW/VAT: NL 853560638 B 01 |
| info@yogashop.nl Tel: +31 (0) 408486529 Fax: +31 (0) 40 8486531 |
IBAN: NL89 RABO 0103 3677 64 Swift/BIC: RABONL2U Bank: Rabobank Eindhoven |
We are mostly available from monday till friday from 9am untill 4pm, on thursdays a bit shorter. If you get our voicemail, please leave your number and we will call you back as soon as possible.
We are a certified member of Stichting Webshop Keurmerk which means we adhere to the Web Store Trustmark (Webshop Keurmerk) Terms and Conditions and Service Policies.
We strive provide above-average quality of service all our customers, and sell only products that we believe in. Should you in any case not be satisfied with the products or services provided by Yogashop, please first check our exchange and return page: https://www.yogashop.nl/en/service/ruilen-retourneren/
If returning your product does not provide a sufficient solution, please send us your complaint, question or comment by email, postal or telephone:
email: info@yogashop.nl
mail: Yogashop.nl / Breitnerstraat 10 / 5611 TV / Eindhoven
phone: 040-8486529
We appreciate your feedback and will do our best to find a suitable solution within 14 days. If it takes more time to solve your question or complaint, we will of course inform you.
If by any chance would be unhappy with the solution or treatment of your complaint, then you can always contact the Mediation Department of the Stichting Webshop Keurmerk where Yogashop as soon as we have completed their intake process successfully. Should this mediation for any reason not lead to a satisfactory solution, then there is the possibility of submitting your dispute to their Disputes Committee (SGC).
Until the end of 2017 we are also a member of Thuiwinkel Waarborg; More information about complaints can be found in their Terms and conditions article 16. and on this website www.sgc.nl In addition, since February 2016 you have been able to file a complaint or dispute with the European online dispute platform ( ODR), see http://ec.europa.eu/consumers/odr/ for more information.
Legal guarantee means that what a product must do what the consumer is reasonably expecting it to do.
Please also read the information on product exchanges and returns (click here).
Prices
All prices on this website are including VAT and excl. shipping. The shipping costs (if there are any) are displayed clearly before completing your order in the checkout.Trustmark
We are a certified member of Stichting Webshop Keurmerk which means we adhere to the Web Store Trustmark (Webshop Keurmerk) Terms and Conditions and Service Policies.
Questions, remarks, complaints
We strive provide above-average quality of service all our customers, and sell only products that we believe in. Should you in any case not be satisfied with the products or services provided by Yogashop, please first check our exchange and return page: https://www.yogashop.nl/en/service/ruilen-retourneren/
If returning your product does not provide a sufficient solution, please send us your complaint, question or comment by email, postal or telephone:
email: info@yogashop.nl
mail: Yogashop.nl / Breitnerstraat 10 / 5611 TV / Eindhoven
phone: 040-8486529
We appreciate your feedback and will do our best to find a suitable solution within 14 days. If it takes more time to solve your question or complaint, we will of course inform you.
If by any chance would be unhappy with the solution or treatment of your complaint, then you can always contact the Mediation Department of the Stichting Webshop Keurmerk where Yogashop as soon as we have completed their intake process successfully. Should this mediation for any reason not lead to a satisfactory solution, then there is the possibility of submitting your dispute to their Disputes Committee (SGC).
Until the end of 2017 we are also a member of Thuiwinkel Waarborg; More information about complaints can be found in their Terms and conditions article 16. and on this website www.sgc.nl In addition, since February 2016 you have been able to file a complaint or dispute with the European online dispute platform ( ODR), see http://ec.europa.eu/consumers/odr/ for more information.
Quality and Warranty
YogaShop stands for all products in our shop. We only sell products that we are convinced are of good quality. In case of the unlikely event that you are not satisfied with something that you have ordered from us then it is good to know that the usual legal guarantee applies to all our products.Legal guarantee means that what a product must do what the consumer is reasonably expecting it to do.
Please also read the information on product exchanges and returns (click here).
