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Customer Service & Contact

Yogashop B.V.
Breitnerstraat 10
5611 TV  Eindhoven
Nederland

[email protected]
+31 (0) 40 8486529

KvK 59594403
BTW/VAT NL853560638B01
IBAN NL89RABO0103367764
BIC RABONL2U

Due to the current circumstances, we are less accessible by phone. It is best to reach us on Monday to Friday from 11 a.m. to 5 p.m.

If you get our answering machine because we are busy with someone else, please leave your phone number and we will call you back as soon as possible.

 

Prices

All prices on this website are including VAT and excl. shipping. The shipping costs (if there are any) are displayed clearly before completing your order in the checkout.

 

Trustmark

We are a certified member of  Stichting Webshop Keurmerk which means we adhere to the Web Store Trustmark (Webshop Keurmerk) Terms and Conditions and Service Policies.

 

Questions, remarks, complaints

We appreciate your feedback and will do our best to find a suitable solution within 14 days. If it takes more time to solve your question or complaint, we will of course inform you.

If by any chance would be unhappy with the solution or treatment of your complaint, then you can always contact the Mediation Department of the Stichting Webshop Keurmerk where Yogashop as soon as we have completed their intake process successfully. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage If the complaint is not yet under consideration elsewhere, you are free to complaint through the European Union platform.

 

Quality and Warranty

YogaShop stands for all products in our shop. We only sell products that we are convinced are of good quality. In case of the unlikely event that you are not satisfied with something that you have ordered from us then it is good to know that the usual legal guarantee applies to all our products.
Legal guarantee means that what a product must do what the consumer is reasonably expecting it to do. Please also read the information on product exchanges and returns

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