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Customer Service & Contact


 

Contact and Bankinfo

Yogashop B.V.
Breitnerstraat 10
5611 TV  Eindhoven

 
KvK: 59594403
BTW/VAT: NL 853560638 B 01                                                                             
  
info@yogashop.nl
Tel: +31 (0) 408486529
Fax: +31 (0) 40 8486531 

 
IBAN: NL89 RABO 0103 3677 64
Swift/BIC: RABONL2U 
Bank: Rabobank Eindhoven                                                                                                                                                                           

 



Prices

All prices on this website are including VAT and excl. shipping. The shipping costs (if there are any) are displayed clearly before completing your order in the checkout.

Trustmark



We are a certified member of  Stichting Webshop Keurmerk which means we adhere to the Web Store Trustmark (Webshop Keurmerk) Terms and Conditions and Service Policies.

thuiswinkel      

Untill eind of December 2017 we are also still a certified member of Thuiswinkel.org. This means that we conduct ourselves in accordance with the Constitution and Regulations of Thuiswinkel Waarborg and all external regulations endorsed by the association; We respect rulings of the Thuiswinkel dispute regulators and carry it out asap. For more information on www.thuiswinkel.org and https://www.thuiswinkel.org/leden/yogashop.nl/certificaat

Questions, remarks, complaints


We strive provide above-average quality of service all our customers, and sell only products that we believe in.  Should you in any case not be satisfied with the products or services provided by Yogashop, please first check our  exchange and return page: https://www.yogashop.nl/en/service/ruilen-retourneren/

If returning your product does not provide a sufficient solution, please send us your complaint, question or comment by email, postal or telephone:

email: info@yogashop.nl
mail: Yogashop.nl / Hessen Kasselstraat 4/5615 SM / Eindhoven
phone: 040-8486529

We appreciate your feedback and will do our best to find a suitable solution within 14 days. If it takes more time to solve your question or complaint, we will of course inform you.

If by any chance would be unhappy with the solution or treatment of your complaint, then you can always contact the Mediation Department of the Stichting Webshop Keurmerk where Yogashop as soon as we have completed their intake process successfully. Should this mediation for any reason not lead to a satisfactory solution, then there is the possibility of submitting your dispute to their Disputes Committee (SGC).

Until the end of 2017 we are also a member of Thuiwinkel Waarborg; More information about complaints can be found in their Terms and conditions article 16. and on this website www.sgc.nl In addition, since February 2016 you have been able to file a complaint or dispute with the European online dispute platform ( ODR), see http://ec.europa.eu/consumers/odr/ for more information.

Quality and Warranty

YogaShop stands for all products in our shop. We only sell products that we are convinced are of good quality. In case of the unlikely event that you are not satisfied with something that you have ordered from us then it is good to know that the usual legal guarantee applies to all our products.
Legal guarantee means that what a product must do what the consumer is reasonably expecting it to do.
Please also read the information on product exchanges and returns (click here)

Our Showroom

We have moved to a new office. Therefore the showroom is  temporarily CLOSED. Sorry for the inconvenience.


same day shipping tot 22.00u

Lid Thuiswinkel.org

Gratis verzending v.a. € 75,--

Gratis retourneren

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