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If you buy something in our shop and somehow it does not meet your expectations then please let us know within 14 calendar days that you want to cancel the purchase. This 14-day period starts on the day after receiving the order.
To undo the purchase please send us the Return form below, together with the product(s). You can also return the form by email but it would be appreciated if you can enclose a copy with the product as well.
For a correct and fast processing of your return shipment it is important that your order number is clearly stated with your return shipment, so either on the return form or on the shipping box.
If you send the form separately then you have 14 calendar days to return the item to us. Please only send unused and undamaged items and if reasonably possible with the original packaging. The shipping costs of your return are yours.
If the returned item is damaged or used then you as a customer are liable. We might deduce some damage costs from your refund if we cannot re-sell the product for the original price.
Clothing comes in a resealable bag. It is thus possible to try apparel at home and when size or color do not match return or exchange it, no problem.
Please add the return from (retourformulier) to any item you send back. You can download it here: RETURN FORM DOWNLOAD
You can return your items free of charge to us using the 'retourformulier' form above. In the meanwhile you can place a new order for the items you would like instead. When the payment of this new order has been received your ourder will automatically be shipped out the same working day.
As soon as your returned items have been received by us the amount will be credited to the account mentioned on the return form, usually within 1 week. Please state clearly your international account number and name on the form, or your paypal address. We will refund by the same payment method that you have used to pay your order.
Please clearly state your IBAN account number plus correct name on the return form. After we have received your return shipment, the amount of the returned items will be paid to your account as soon as possible, usually within 1 to 2 working days, but surely within 14 days after cancellation of the purchase. However for a refund we do need to have received the returned product back or proof that the product is on it's way.
De Maas 22-F
5684 PL Best
The shipping costs of your return are yours.
However, if you return all items in your order we will refund the shipping costs you initially paid when placing your order.