Sometimes it may happen that a product doesn't fully meet your expectations. No problem! With us, you can easily return it and get your money back. You can easily register your return by filling out the form below and following the steps:
What are the conditions?
- You can return your product within 14 days of receiving it.
- The product must be new, undamaged, and unused.
- Please package the product in its original packaging. For example: yoga mat with intact wrapper.
- After receiving and inspecting your return, we will refund the full purchase amount to your account.
(Of course, as long as the product is undamaged and unused.)
What are the return costs?
- You are responsible for the return shipping costs.
- These costs are paid when registering your return through the return portal.
- Good to know: If you place a new order for over €50, we will cover the shipping costs for your new order!
Did you receive a damaged shipment or wrong product?
If your order arrived damaged or you received the wrong product by mistake, that was certainly not intended! Just send us an email with a photo. We’ll resolve it quickly and at no cost for you!
Want to exchange for a different product?
That’s possible! You can place a new order right away. Once we have received and inspected your return, we will refund the amount for the returned product. So you don’t have to wait for the return process to be completed.
Questions? We’re happy to help!
Feel free to contact our customer service team. We’re available every weekday and happy to assist you!